Frequently Asked Questions

If your question is not found below, please feel free to email us your question: support@siphoxhealth.com

How do I get started?

You can sign up and place your initial order with us or you can submit your information and one of our team members will be in touch with you.

How do I place orders for my patients or customers?

As an enterprise customer, you will receive access to the SiPhox Health Portal where you can place orders, monitor lab results, customize notifications and view each of your patients’ data at any time.

Who can place orders for my patients or customers?

You can add users to the SiPhox Health Portal at any time and allow them to place orders for patients or customers. We recommend that your team familiarize themselves with the portal and we will provide training sessions and webinars as needed.

What is the minimum number of orders?

We have a minimum order size of 30 kits to become an enterprise partner. The initial order is priced at $120 per kit.

Are there any ongoing commitments?

No. There are no ongoing fees or long-term commitments. You simply pay as you go for the orders placed.

Do you offer volume discounts?

Yes! Volume discounts are offered when you reach 1,000 kits per month.

Do you offer customized panels?

Yes! Custom panels are offered when you reach 1,000 kits per month.

Do you have a SiPhox Health API?

Yes. We have a robust REST API that allows for creating orders, fetching customers, and fetching report data.

Do you sign BAAs with your partners?

Yes. We will sign a BAA with a Covered Entity.

How long does it take to implement the API?

It generally depends on your workflows and the complexity of the project. On average, our API can be implemented within a number of hours.

Do the kits get shipped to directly to the patient or to us?

It's completely up to you! We can ship kits directly to your patients or ship kits to you. You can even have us ship some kits directly to patients and others to you so you can have them on hand to distribute however you see fit.

What information is necessary to place an order for a patient or customer?

To place an order for a kit to go directly to a patient, we simply need their name, address and email.

Is the SiPhox Health blood test kit equivalent to standard labs?

Yes, we work with a CLIA/CAP accredited lab that performs extensive validation on each assay to meet federal CLIA requirements.

How are you able to offer the lowest cost per biomarker in the industry?

1. We bundle 17 biomarkers into a single sample collection, maximizing the data we collect from a single kit. Other companies like EverlyWell sell 2-4 markers per kit to maximize profits.

2. The SiPhox Health Unlimited Membership allows us to sell test kits at cost. The reason we are doing this is to drive demand and leverage that to drive our costs down.

3. SiPhox, the company behind SiPhox Health, develops blood testing hardware. Our goal is to eventually make it possible to test all these markers in the home instantly at a 10x lower cost.

Note that we do not compromise on the quality or accuracy of our tests in any way.

Why should I use a wearable with SiPhox Health?

SiPhox Health is not just another blood testing service delivering raw data to users. We are able to draw upon correlations between biomarkers and your wearable data. This allows you to optimize your lifestyle to improve your biomarkers.

What wearable devices are compatible with SiPhox Health?

SiPhox Health currently has the ability to support over 300 devices across ten categories. The most common devices our users connect are Apple Watch, Oura, Fitbit, EightSleep, Whoop, and Freestyle Libre.

How do I view my test results?

When your SiPhox Health Report is ready for viewing, you will receive an email letting you know your user portal has been updated. You can access your report at any time by logging in and scrolling down to "Your Reports".

What makes SiPhox Health Reports unique?

Your SiPhox Health Reports are not just raw data. The team at SiPhox created a unique scoring system called the Axes of Wellness that spans different health and lifestyle categories such as Inflammation, Metabolic, and Cardiovascular Health. With this, we take the guesswork out of interpreting your results and empower you with actionable insights to improve your wellness.

If you would like to view your data in a traditional table format, you can do so by exporting the PDF within your report.

Can I modify, pause, or cancel my subscription?

Yes, you can easily do this inside your user portal any time after your initial purchase. There is no commitment whatsoever and you will keep access to your previous test data if you decide to cancel.

Is SiPhox Health HSA/FSA compatible?

If you have an HSA/FSA card you can simply use it for the purchase. If your card is not accepted, please contact support and we will send you an itemized receipt of all information necessary for reimbursement after purchase.